Fleet Upgrade & Technical Support
Pinpoint provides project and technical support to PC Maritime.
PC Maritime is a leading developer and supplier of ECDIS, electronic charts and digital publications. Their business is to provide cost-effective and innovative navigational solutions that improve the safety of life at sea.
PC Maritime secures a contract to supply, install and commission dual Navmaster ECDIS on 39 tankers owned by Overseas Shipholding Group (OSG) and managed by V.Ships UK. The contract requires the systems to be delivered, installed and all the crew trained and certified, by the end of 2016.
OSG has operated single Navmaster ECDIS onboard the majority of its fleet since 2008. The decision to extend dual Navmaster ECDIS to the whole fleet is testament to the performance and PCM’s customer service during the past eight years. The contract consists of adding a second ECDIS to work with the originally-supplied ECDIS on 30 ships, and installing new dual ECDIS on 9 others.
This complex project requires installation not only during dry docking periods but also within the vessel’s trading schedules. Using the manufacturer’s global network of qualified installers PC Maritime carries out the service in key global ports within very tight timescales.
Pinpoint provides project support, working closely with the Technical Support Manager, ensuring the Navmaster dual systems are compliant and all the records were maintained and reported back to the fleet manager.
With the result of increased 24 / 7 technical support,PC Maritime decides to digitalise all their technical support sheets and manual content in order to streamline the delivery. Pinpoint was instrumental in updating Navmaster’s manuals and technical support instructions prior to uploading them to the system.