Communication is something we’re passionate about here at Pinpoint Electronics. When out at sea, being able to effectively get across where you are, what issues you’re facing and what support you may need is vital. Seeing as many voyages take you far away from land, clear communication can mean the difference between life and death. However, the communication within your own vessel can be just as important. At the end of the day, many marine-based vessels are commercial and require a degree of professionalism to underlie everything you do. So, how can you improve communication between your employees and clients at sea?
Effective communication will help to reduce marine-based accidents and improve productivity. But the only way to communicate in a clear and concise way is to first listen. Marine life can be challenging and, particularly for well-seasoned sailors, it’s not uncommon to believe you know what another person is asking for without their input. But, in order to ensure information is received clearly, it is imperative that you listen fully. Ask the person to repeat their request if there is any confusion. Make sure you fully understand what is being asked of you before actioning anything.
Chances are, in a busy and bustling environment, time is limited. Conditions at sea change rapidly and, therefore, the information you have to convey could alter during a conversation. Keep your message or request a brief. Include just the most vital information, rehearse what you need to say first and try to avoid useless information. This will help iron out any possibility for human error.
How you present yourself is probably the last thing you’re thinking of when trying to steer your vessel away from danger. But it’s important to remember that your team is built up of humans. We naturally work best in environments where we are happy and appreciated. And, body language says much more than words ever could. Speak confidently, use eye-contact to reinforce your message and avoid threatening activity such as pointing your finger or folding your arms.
Go Over Your Message
We’ve mentioned this above but reviewing what you want to say is so important. In the heat of the moment, messages become incomprehensible and hard to decipher. If you’re up against a significant risk, this increases the risk of injury or worse. Before any message, think about what you need to say. What are the main points you need to convey? How can you get this across in a concise way? If you have the time, write this message down – that way, you’ll be able to read it back to yourself and identify any points of confusion.
We don’t doubt that you have to deal with many things at once. But, when conveying an important message, it is important that you focus. Switch off your brain from distractions and clearly state your question, update or problem to the other person. Again, this helps to pass on information accurately and protects the safety of your employees.
Communication is one of the areas of marine life that we know a lot about here at Pinpoint Electronics. From EasyRescue – AIS Sart Devices through to Guardian 4HD ISR Systems, we have a variety of ways to support your commercial communication needs. Get in contact today to learn more.